The Net Promoter® Conference

Not able to attend the London Conference?

Then check out the Conference Blog for real-time updates on 30 April and 1 May.

Read the Conference Blog

Conference Overview

Net Promoter is rapidly becoming the standard for measuring customer loyalty. More than just a metric, Net Promoter provides companies with a way to profitably grow their business and track their organisation’s performance by focusing on the customer.

Now in its second year, the Net Promoter Conference is the best place to get the latest information and research, share ideas and best practices, and network with others responsible for customer-facing initiatives.

Download the London 2008 Conference Brochure (pdf)

Speakers include:

  • Andrew Clayton, Vice President and Operations Director, Allianz
  • Peter Harmer, CEO, Aon, UK
  • Conny Kalcher, Vice President Consumer Experiences, LEGO Company
  • Pascal Viginier, Executive Vice President of Sales & Services, Orange France
  • Christian Birck, Head of Branding, Holcim Ltd
  • Jana Eggers, CEO, Spreadshirt
  • Aleksandra Alfonso, Senior Global Manager, Customer Experience Programs, Symantec
  • Malcolm Hingley, Sales Director, Travel Counsellors
  • Glenn Jones, Chief Marketing Officer, HiFX
  • Glenn Rogers, Director, Customer Experience, Logitech
  • Simon Smith, Director, Customer Centricity & Growth - EMEA, GE Money Bank
  • and more

You will also hear from Net Promoter experts including:

  • Fred Reichheld, Bain Fellow & author of The Ultimate Question
  • Richard Owen, CEO of Satmetrix, the co-developer of Net Promoter
  • Dr. Laura Brooks, Vice President, Research and Methodology, Satmetrix

Request your invitation today


WHY attend?

Whether you are looking to address specific challenges in your business, get expert advice on best practices, learn how to implement a Net Promoter programme or take your existing programme to the next level, this comprehensive two-day conference provides a valuable opportunity to hear from loyalty experts who are using Net Promoter to transform their businesses. Learn how you can use Net Promoter to

  • Achieve customer centricity
  • Measure the health of your brands
  • Drive excellence for your customers
  • Evaluate internal performance and drive compensation
  • Identify good vs. bad profits

Produced by Satmetrix, co-developer of Net Promoter, this conference provides delegates with unique opportunities to learn more about adopting NPS and to expand the way NPS is used in your business.

Here’s what previous conference delegates have to say:


"The conference was outstanding in every way."
"Absolutely for anyone at any stage of NPS adoption."
"The sessions were really valuable in making me think about applying NPS in my environment."
"I have a lot of ideas to take back that I will be able to implement right away."
"Outstanding conference. Really high quality of speakers."

REQUEST your invitation TODAY!